A processor performance profiler is enabled to for identify specific instructions causing performance issues within a program being executed by a microprocessor through random sampling to find the worst-case offenders of a particular event type such as a cache miss or a branch mis-prediction. One embodiment of the system includes a first wireless device; a second wireless device; and an access point that can communicate over high-rate and low-rate channels. Also, the method can include the step of transferring the telephone call to a customer service representative responsive to a request for live help by the credit card customer.