In a transcription device for transcribing a spoken text into a recognized text and for editing incorrectly recognized parts of the recognized text, marking means are provided that are arranged for the partly automatic and partly manual marking of parts of the spoken text andor of the recognized text that have a common characteristic. The subset of programmable functions may be reprogrammed by loading configuration data into the first plurality of configuration elements such that the subset of programmable functions may be reprogrammed without necessarily reprogramming other programmable functions of the electronic device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.