A method and system for managing customer service processes for individual customers and populations of customers. The wavelength converting element is optically separated from the light source, so that the converted light emitted by the wavelength converting element is prevented from being incident on the light source. A second primed area is located on the bottom surface along the second longitudinal edge. The marker sends out a signal regarding the temporary value of the color chip, and that sent value is used by all automated systems on or about the gaming table to assign value to that color chip. The method includes acquiring, by the image processing apparatus, a target image, extracting a shape of a target object included in the target image, determining a category including the target object based on the extracted shape, and storing the target image by mapping the target image with additional information including at least one keyword related to the category.