A computer system detects a call from a caller at a hold queue, wherein an identity of the caller is authenticated according to a voice identity of the caller. The alligator clip comprising, a pair of conductive gripping jaws attached to each other, biasing means for biasing a first end of the conductive gripping jaws towards each other, and a magnet disposed at the first end of one of the conductive gripping jaws. The documents can be stored in the file formats they were created in, including productivity application file formats such as word processing file format and presentation file format. The apparatus also includes a releasing member for releasing the connections between the push rods and the harness upon actuation of the releasing member by a user.