The present invention provides a mechanism and a method for indirectly controlling a router interface from an optical management system in an IP-optical network. The respective logs may comprise user identification information to allow a profile aggregation service to correlate user interactions across the plurality of websites and to generate respective user profiles, which may be used to configure the websites. Based on the detected signal waveform, the state with respect to the inherent or partial wave-like distortion is determined. Access to and delivery of contact information by the service is not limited to a Web browser interface as commonly known today.