Disclosed is a fibrous web which includes a microencapsulated material, such as a microencapsulated phase change material, adhered to the web. The reels are disposed in the cartridge so that each of the first and second wide magnetic recording tapes spans a central space, which is adapted to receive a magnetic recording head of a tape drive, when the cartridge is inserted in the tape drive. In response to detecting a customer care call from a mobile communications device, the switching center suspends call processing and queries the external control component utilizing the stored address. The text engine may process the text.