A sheet sender 21A includes a lift plate 21P, a feed roller 21B and a registration roller 23. The housing includes a base portion and a mating portion extending forwards from the base portion, and the base portion defines a mounting face thereof and the mating portion defines a mating cavity extending from a mating face into the housing. When it is determined to transfer the call to the agent, it may be determined whether a callback call should be offered to the caller. The network is operative to qualify connection requests wherein one or more action functions associated with those connection request are triggered in response thereto. The controllers are enhanced to support location-awareness and user-awareness functionality.