The gearing has an input element which is connected in terms of drive to an output element via gearing elements. The is accomplished by evaluating text in the documents, comparing it to a set of weighted keyword criteria, generating a rating based on adherence to the criteria, rating and categorizing the results, sorting and viewing the results based on user defined criteria. At the front-end, the system enables requests to be submitted by customers via various mediums, accesses a calendar to determine technician availability, determines the urgency of the request, and schedules an appropriate technician to address the reported problem.