A method and system for collecting information, enriching the collected information and linking the enriched information is provided. The valve body comprises an obturator that pivots with respect to an axis, and an arm that rotates jointly with the drive shaft, the rotation of said arm causing said obturator to oscillate between a first position in which the obturator closes the draining pipe and a second position in which the obturator closes the exit pipe. Training and recruitment of agents represents a significant investment in time money and other agents for a contact center.