A method of customizing communications to a transaction account user is described. A bottom wall is connected to the bottom edges of the side wall portions and may be provided with a discharge port. A separator is disposed inside the transport belt, and is capable of extending outwardly to push the printing medium to separate the printing medium from the transport belt after transferring the toner image. 1 nm to about 400 nm in diameter. The caller may be routed from the pool of callers based on comparing the caller data with agent data associated with an agent via a pattern matching algorithm andor computer model for predicting a caller-agent pair outcome.