An apparatus includes a conductive or semiconductive substrate and a dielectric layer located directly thereon. The associated value reflects one or more of a historic, predicted, and current monetary expense of the contact center to service the customer. In operation, a user accesses the user interface to select one of the disks from which the AP will boot upon start-up. The fasteners are used to attach the identity plate to the base so that the identity plate cannot be removed from the base. The at least one gate insulating layer may be interposed between the at least one gate electrode and the at least one pair of fins of the semiconductor substrate.