Systems, methods and articles of manufacture are disclosed for generating search results based on user feedback. The system incorporates acceleration and compression techniques, selective caching, and data-mining technology to deliver a variety of data types to the handheld at speeds many times faster than it would have without the present system. A device is made a member of a device family by communicating to the device from a base station a ticket that is representative of the device family. A pair of upright end plates are mounted on the shovel body adjacent the respective rearward free ends. The file is stored either in the image forming apparatus or in a remote apparatus based on the confidentiality attribute.