A flat-panel display is hermetically sealed by a process in which a first plate structure is positioned generally opposite a second plate structure such that sealing material provided over the second plate structure lies between the plate structures. In some embodiments, this includes using a processor to identify a mobile device, creating a snapshot of the mobile device, and storing the created snapshot in a server. The ACD collaborative application also providing the caller with an option to request return to a previous agent listed in the call session history.