The invention determines when an Internet browsing customer should be provided assistance by monitoring factors such as the customer profile saved at the server or in cookies, the time a customer spends on particular web pages, errors in forms submitted by the customer, web pages repeatedly viewed by a customer, and statistically established abandon points. The front blade is configured with mounts to carry an auger. For each unit, such information may indicate a respective pre-handling time period and a respective post-handling time period.