A method and system are provided for improved routing of repair calls in a call center. If the MAF sensor is not operational, an estimation algorithm that is independent of a measured throttle flow is used. A method is also disclosed for operating the arrangement. The control circuitry adds the identified media asset to a list of media assets associated with the user of the user device. The context may include tooltechnique, hardware, condition, industry, current andor past employer, and business rationale.