In one embodiment, a pillow comprises a pillow body comprising a medial region and two opposing arms with ends extending from the medial region to define an inner well region. Furthermore, a hub with a tapering insertion region is disclosed, whereby said insertion region has a length of 40% to 96% of the total length of the hub. In response to receiving the contact information, the system then identifies a customer service representative associated with the customer service terminal. A tool, such as a netlist compiler, then edits the netlist using the changes described in the changes module.