A display tool and a call distribution system that provides queue and agent statistics, resulting from telecommunications events, for viewing on a monitor of a computer. The base element contains a mount for mounting on a structure of the aircraft. The spring is concealed in multiple casings, which are unattached to either body member of the hair holding device. However, since only selective portions of the large payload file may actually be resident at that node’s storage at the time of request, a cluster of distribution servers at the distribution station may download the non-resident portions of the file as the application server is servicing the user. A VoIP module generates outbound VoIP frames.